Terms of Service

BenchWrk is a comprehensive log aggregation platform that enables organizations to collect, analyze, and manage log data from multiple sources through a unified interface. Our Service includes features for real-time log streaming, data visualization, alert management, and collaborative log analysis tools.

The Service operates on an organization-based model where users can create organizations, invite team members, and share API keys for collaborative log management. We provide both web-based interfaces and programmatic API access to accommodate various integration needs.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice. Updates to features, functionality, or pricing will be communicated through your registered email address or through announcements within the Service interface.

To access our Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Organizations serve as collaborative workspaces within our platform. As an organization owner or administrator, you may invite other users to join your organization, assign roles and permissions, and manage shared resources including API keys and log data access.

You must be at least 18 years old to create an account. By registering, you represent and warrant that all information provided is accurate, current, and complete, and you agree to update such information as necessary to maintain its accuracy.

Each user may belong to multiple organizations and may have different permission levels within each organization. Organization membership and associated access rights are managed through our role-based access control system.

API keys are organization-scoped authentication tokens that enable programmatic access to our Service. These keys are shared resources within organizations, allowing authorized team members to integrate our Service with external systems and applications.

Organization administrators may generate, manage, and revoke API keys. All API key usage is logged and monitored for security purposes. You are responsible for securing your API keys and immediately reporting any suspected unauthorized use.

API keys inherit the permissions and access levels of the organization they belong to. Usage of API keys is subject to rate limiting and fair use policies to ensure service stability and security for all users.

Sharing API keys outside of your organization or using them for unauthorized purposes is strictly prohibited and may result in immediate account suspension or termination.

Our Service processes log data that you submit through our APIs, integrations, or direct uploads. You retain ownership of your log data, and we act as a data processor on your behalf in accordance with applicable data protection regulations.

We implement industry-standard security measures to protect your log data during transmission, processing, and storage. However, you acknowledge that no system is completely secure, and you use our Service at your own risk.

Log data is stored and processed according to your selected retention policies. We may aggregate and anonymize usage statistics for service improvement purposes, but we will not access or analyze your specific log content without your explicit consent or legal requirement.

You are responsible for ensuring that log data submitted to our Service complies with applicable laws and regulations, including data protection and privacy requirements. You must not submit sensitive personal information, financial data, or other confidential information unless you have proper authorization and legal basis for processing such data.

You agree to use our Service only for lawful purposes and in accordance with these Terms. You must not use the Service to transmit, store, or process any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.

Prohibited activities include but are not limited to: attempting to gain unauthorized access to our systems, interfering with the Service's operation, transmitting malware or malicious code, violating intellectual property rights, or using the Service for any unlawful surveillance or monitoring activities.

You must comply with all applicable rate limits and usage quotas. Excessive usage that impacts service performance for other users may result in temporary or permanent restrictions on your account.

We reserve the right to investigate suspected violations of this policy and to take appropriate action, including account suspension, termination, and cooperation with law enforcement authorities when required by law.

Our Service is offered on a subscription basis with various pricing tiers based on usage volume, features, and support level. Subscription fees are billed in advance and are non-refundable except as specifically provided in these Terms.

You authorize us to charge your designated payment method for all applicable fees. If payment fails, we may suspend your access to the Service until payment is resolved. We reserve the right to change our pricing with thirty (30) days advance notice.

Free tier usage is subject to specific limitations on data volume, retention period, and feature availability. Exceeding free tier limits may result in service restrictions or automatic upgrade to a paid plan.

All fees are exclusive of applicable taxes, which you are responsible for paying. In case of disputes regarding billing, you must notify us within thirty (30) days of the charge date to be eligible for investigation and potential resolution.

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation damages for loss of profits, data, or business interruption, arising out of or relating to your use of the Service.

Our total liability to you for all claims arising out of or relating to the Service shall not exceed the amount paid by you to us in the twelve (12) months preceding the event giving rise to liability.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Either party may terminate this agreement at any time with or without cause. Upon termination, your access to the Service will cease, and we may delete your data according to our standard data retention policies.

We may immediately suspend or terminate your access if you violate these Terms or engage in any activity that we reasonably believe could harm our Service or other users.

Provisions relating to intellectual property, limitation of liability, indemnification, and dispute resolution shall survive termination of this agreement.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our company is incorporated, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of a recognized arbitration organization.

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration proceedings against us.

We may modify these Terms at any time by posting updated terms on our website or providing notice through the Service. Your continued use of the Service after such notice constitutes acceptance of the modified Terms.

Material changes to these Terms will be communicated with at least thirty (30) days advance notice. If you do not agree to the modified Terms, you must discontinue use of the Service.